COVID-19 Update

Splashway Waterpark & Campground has always prided itself on being a clean, safe place to bring your family. Below you’ll find changes that may impact your current and upcoming plans. Please check back regularly, as the information will be updated often in line with the direction provided by our government officials.

Operational Updates

Campground

Splashway Campground is open for business with limitations. Your family’s safety remains a top priority, and measures of remaining extremely clean have increased. We have a strict routine in place for disinfecting all of our community areas including lodging facilities, restrooms, playgrounds, activity areas, and our Camp Store. We’ve taken the following additional efforts in the campgrounds:

  • Installed hand sanitizers and signage at entry locations to community areas.
  • Installed mobile hand washing stations at each playground and the pond area.
  • Added signage to restrooms encouraging guests to properly wash hands.
  • Increased frequency of sanitizing common areas and touchpoints including doorknobs, faucets, counters, etc.
  • Increased frequency of restocking restrooms with hand soap and paper towels.
  • Increased number of cleaning staff.
  • Provided all team members with equipment and sanitizing agents to do their job safely.
  • Directed the Splashway team to stay home if showing signs of illness, including cold.

In addition to the above measures, Splashway has eliminated all close contact activities. Our amenities that allow guests to spread out, like kayaking, fishing, pedal carts, and others will be available. We also monitor and limit the number of people who can use amenities and enter the Camp Store at one time.

We ask that all of our guests use common sense and good hygiene practices while visiting. We recommend the following:

  • Wash your hands frequently and thoroughly using soap and water.
  • Use the provided hand sanitizer before entering public areas.
  • Keep a 6-foot distance from others when interacting as to avoid respiratory transfer should someone cough.
  • When coughing, cough into the pocket of your elbow.
  • Avoid shaking hands.
  • Teach your children to do the same.
  • If you are sick, have medical vulnerabilities, or are considered at higher risk, please do not come.
  • And, finally, ENJOY THE OUTDOORS!

It is strongly recommended that, when onsite, all group gatherings be limited to 10 people or fewer and, when possible, maintain a 6-foot distance between individuals.

Fortunately, Splashway Campground has over 65 acres for your family to spread out and enjoy the great outdoors, fishing, kayaking, volleyball, hiking, mini-golf, and many other activities. We have no reason to suspend your camping vacation and we encourage you to enjoy yourself by social distancing in the great outdoors while here.

During your stay with us, we would ask that you follow the CDC, federal, local, and state guidelines.

We cannot guarantee anyone’s safety from any virus or sickness during and following your visit to Splashway. This means you accept this risk for yourself and those with you.  

Waterpark

Governor Abbott has given us the green light so Splashway Waterpark will be kicking off the summer season FRIDAY, May 29th! Due to capacity restrictions, we’ll be opening to season pass holders and campground guests ONLY for Friday, May 29th & Saturday May 30th. Daily visitors are welcome to join us starting Sunday, May 31st.

How We’re Keeping You Safe
The safety of our guests and family members has always been our top priority. We want to assure you that we will continue to be a safe and fun environment for your family. In addition to our current safety measures, Splashway will follow the new safety guidelines presented to the state.  Click here to see our operational updates.

  • Signage and audio announcements will be made throughout the day to educate and encourage guests to maintain social distancing and good hygiene practices.
  • Splashway Family Members will wear masks and/or be behind plexiglass shields and follow the CDC guidelines for frequent hand washing.
  • We have implemented social distancing measures in queue lines, concession areas, and in other areas of the park.
  • Facilities will receive routine cleaning and sanitation as required by CDC standards.
    • All counters, door handles, railings, turnstiles, keypad or self-assist kiosks, trash receptacles, tables, chairs, etc. will be sanitized and disinfected on a regular basis dependent on use.
  • We’ll keep being the CLEANEST WATERPARK in Texas! Chlorination and Ph levels will be documented and follow CDC guidelines and state/local codes. Additionally, we treat our water with Ultra Violet filters for an added layer of protection. UV filters work by disrupting the DNA and RNA of specific organisms, such as viruses, which in turn kills or inactivates the virus completely. Splashway is one of the only aquatic facilities in Texas with total UV protection.

We cannot guarantee anyone’s safety from any virus or sickness during and following your visit to Splashway. This means you accept this risk for yourself and those with you.  

Hideaway

The Hideaway is open for business with limited hours. We are currently preparing to-go orders only for lunch and dinner every Friday and Saturday. Pick up for Lunch is from 11:30am-1:00pm and Dinner is from 5:30pm-7:00pm on Friday and Saturdays only. The Specials will change every week and will be LIMITED IN QUANTITY. We strongly recommend you call in advance to place your order.

For more info on current specials or how to place your order, visit https://www.splashway.com/hideaway-togo/ or follow The Hideaway on Facebook!

We cannot guarantee anyone’s safety from any virus or sickness during and following your visit to The Hideaway at Splashway. This means you accept this risk for yourself and those with you.

Modifications & Cancellations

Lodging and Camping Reservations

Here at Splashway, WE ARE FAMILY. We will continue to take care of you as we would our own family. We recognize that we are all facing challenging times and, in light of this, our rebooking and cancellation policy has become much more flexible.

Reservations May 18th-June 4th
For those of you who have a reservation May 18th-June 4th, we will have our camping amenities like putt-putt, pedal carts, and laser tag available, with some restrictions to maintain social distancing. We will also have activities you can pick up and enjoy as a family from your campsite or throughout the campground. Unfortunately, at this time it appears the waterpark will not be open, and while we are saddened by that news, it does not mean that the fun has to stop. We promise to provide your family with a vacation they will never forget!

Reservations After June 4th
For anyone with a reservation after June 4th, we ask that you hang in there. As we approach your arrival date, we will reach out to you with an update. For now, we please ask that you hold off on contact our guest service department to allow us to better serve those with a more immediate reservation.

Cancellation Refund/Credit
If needing to cancel your reservation, we will issue your account with the full credit up to the date of your reservation’s check-in. That credit is valid 1 year from the date it is applied to your account. When you are ready to rebook your stay, simply give us a call.  Please keep in mind that we are a family-owned and operated small business. We cherish your business with us and, by accepting a credit, you allow us to continue supporting our staff in this difficult time.

We understand that times are tough and your family may need the money. If that is the case, we will assist you in refunding your campground reservation and hope you will consider rebooking when there is more certainty around our operations schedule. Please note that due to limited staff and increased call volume, the cancellation process could take 7-10 business days.

Season Pass

We know you’ve been waiting patiently for this moment and we want to thank you so much for your support and loyalty over the last few months. We are so happy to say that we’re officially opening our gates for the summer this Friday, May 29th, and, as a special thank you, we are opening exclusively to Season Pass holders and campground guests! So beat the crowds and come WET YOUR PANTS with us this Friday & Saturday starting at 11am*!
*Guest Service will be open from 10am-11am every day for the first TWO weeks of operation for you to update your photos and get your wristbands if you don’t already have them.

Tickets

Governor Abbott has given us the green light so Splashway Waterpark will be kicking off the summer season FRIDAY, May 29th! Due to capacity restrictions, we’ll be opening to season pass holders and campground guests ONLY for Friday May 29th & Saturday May 30th. Daily visitors are welcome to join us starting Sunday, May 31st. Tickets previously purchased for the 2020 season will be valid once the park opens. Opening day has been postponed due to the state-wide restrictions. Our new target opening date for the Waterpark is Saturday, June 6th. Like always, we will make it right.

Online tickets will be available for purchase starting on Sunday, May 31st. Moving forward, tickets can be purchased in advance online or at the gate. Make sure to check out our daily specials on how to SAVE BIG during the week!

Saturday tickets will be limited due to capacity restrictions. A limited quantity will be available online and at the gate to ensure we do not exceed those capacity restrictions. If you’re planning on visiting us on a Saturday, we highly recommend you buy your ticket online the week you intend to visit to guarantee your entry.

Cabanas

Splashway Waterpark will be kicking off the summer season FRIDAY, May 29th! We highly recommend booking cabana reservations online in advance.

Groups

Splashway Waterpark will be kicking off the summer season FRIDAY, May 29th!  Check out our group specials here.

Some groups have asked if they could apply their pre-payed funds to purchase individual tickets to be issued to their group and used with their families during the summer. We think that’s a fantastic idea. If your group would like to go forward with purchasing tickets to issue, we will honor your group rate and allow those tickets to be used anytime during the 2020 summer season. If you would like to take advantage of this program, please reach out to us via email or phone and we will get those tickets to you immediately.

Cancellation Refund/Credit
If you need to cancel your reservation, we will issue you a full credit that is valid 1 year from the date it is applied to your account. When you are ready to rebook your visit, simply give us a call.  Please keep in mind that we are a family-owned and operated small business. We cherish your business with us and, by accepting credit, you allow us to continue supporting our staff in this difficult time.

Last Updated: 4/29/20 at 9:03am